new black ink cartridge is not reading the new color black

[DonDickinson]

new black ink cartridge not reading the new black ink

[zoey7886]

@DonDickinson, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding New Black Ink Cartridge Not Reading Issue on HP OfficeJet 5740 e-All-in-One Printer! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your HP OfficeJet 5740 e-All-in-One Printer is not recognizing a new black ink cartridge, follow these steps to troubleshoot the issue:

Step 1: Verify the Ink Cartridge

1. Use Genuine HP Cartridges: Ensure you are using genuine HP ink cartridges. Non-HP cartridges might not be recognized correctly.
2. Check Compatibility: Make sure the ink cartridge is compatible with your HP OfficeJet 5740 printer. Recommended cartridges include:
   • HP 62 Black Ink Cartridge (~200 pages)
   • HP 62XL Black Ink Cartridge (~600 pages)

Step 2: Install the Ink Cartridge Correctly

1. Turn on the Printer: Ensure the printer is powered on.
2. Load Paper: Load plain white paper into the input tray.
3. Open Cartridge Access Door: Open the cartridge access door by placing two fingers under one or both of the small handles on the sides of the door and lifting it up.
4. Remove Cartridge: Lightly press down on the ink cartridge you want to replace and pull it out towards you to remove it.
5. Handle New Cartridge: Remove the new cartridge from its package. Be careful to touch only the black plastic on the cartridge. Pull the orange tab to remove the protective tape.
   • Note: Do not touch the copper-colored contacts or the ink nozzles.
6. Insert New Cartridge: Slide the new cartridge into the empty slot at a slight upward angle, then gently push up until it snaps into place.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,