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‎03-01-2022 02:42 PM - last edited on ‎03-02-2022 12:29 PM by Retired

HP Recommended
Operating System: Microsoft Windows XP

Have HP Inkjet J4550 printer. Purchased HP901 Tri Color cartridge. Printer brings up Error - refer to manual. Manual says cartridge # ok. Any suggestions. I have reinserted  several times. Always the same message and I cannot print.

Category:
1 REPLY 1

‎03-05-2022 06:20 AM

HP Recommended

@Terry740

 

Welcome to the HP Support Community.

 

Do you have your old tri-color ink with you?

 

Let's try to reset the Printer here:

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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