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‎01-03-2021 04:50 AM

HP Recommended
Product: Dell XPS
Operating System: Microsoft Windows 10 (64-bit)

I have just finished the complementary cartridge that came with the printer (laserjet pro M118w). Bought a HP cartridge making sure that it was authentic. When the cartridge is inserted it makes a whirling sound, then stops and the two reds lights come on. The printer has only printed 340 copies. This is driving me nuts.

Bought this printer for printing two-sided pages. My old HP Laserjet 2100M is still going strong  after 18 years of service and has printed over 15,000 copies.

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-09-2021 04:18 PM

HP Recommended

Hello All

I have to admit to my own stupidity regarding my problem with the printer. I am used to the old Laserjet 2100M printers. The imaging drum and toner were all in one. 

Then I took a much more concentrated look at my Laserjet Pro M11W. I had removed what I thought was a complimentary cartridge without realising that it was the imaging drum and should have stayed in the printer. So I have just inserted what I thought had to be discarded, then inserted my new HP toner cartridge and bingo, I am printing again.

However, I have looked at the manual very carefully and nowhere does it state that the imaging must NOT be removed from the printer. If I am wrong would someone kindly point out for me where this can be found.

The bottom line is that I have solved a problem that was due to my own stupidity. Keep safe and well. Terence

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16 REPLIES 16

‎01-03-2021 04:53 AM

HP Recommended

Instal your old empty cartridge to see will the two red lights turn OFF.




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‎01-03-2021 05:45 AM

HP Recommended

When the printer was working properly, the two red lights came on and I assumed that the cartridge was empty. It had printed 340 copies. I have inserted it again, there is no grinding sound and the two red lights come on, again I am assuming that it indicating that the toner is finished.

I am connecting via a USB.

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‎01-03-2021 05:57 AM

HP Recommended

Hello

I have just installed San Doctor, which has informed me that the error is Device Status. How do I resolve this problem?

Tororo

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‎01-06-2021 04:24 AM

HP Recommended

Hello

 

Thank you very much for replying in these very difficult times.

There is no grinding noise when inserting the complimentary cartridge, but the two light still come on. I assumes that this is because the cartridge is empty.

 

The HP Scan Doctor highlights Device Status as the error. I cannot see any  feature for uploading PNG files so that you can see the results for yourself.

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‎01-06-2021 09:15 AM

HP Recommended

Turn the printer OFF, remove both toner and drum from the printer, turn the printer ON install one by one first drum close cover wait, then old toner cartridge.




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‎01-06-2021 09:48 AM

HP Recommended

Hello Valsimot

Thank you so much for taking the trouble to help me. Please forgive my ignorance, but how do I remove the drum? Is it possible to send PNGs to you. I can photograph the printer exposing the internal part and then you can show me where the drum is.

Regards Terence

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‎01-06-2021 09:49 AM

HP Recommended

Go to youtube search your printer model and you will find video help.




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‎01-06-2021 10:06 AM

HP Recommended

I have just done this but the speech was in Russian. Can't find anyone speaking in English. I think there is a drum already in my printer, do mean remove that? If so, how would I do this? If I could upload a jpeg to you this would really help.

 

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‎01-06-2021 10:18 AM

HP Recommended

I am confused. I have been replacing HP cartridges for 15 years. You speak of the drum and the toner as being two different properties, where I have always assumed that the tone is inside the drum in one piece. Please remember that I am using a brand new toner cartridge.

Terece

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