new hp deskjet 3752. Ink with printer. prints half a line horizontally in black

[454581]

I got this printer and have not been able to use it yet.  The test print sheet shows the black ink only prints half a line.  

[Nal_NR]

Hi @454581,

Welcome to the HP Support Community. 

I'd like to help!

I understand the printer printing half lines. Let's try some steps to help you.

Update the software and drivers

I'll need a few more details to dissect your concern & provide an accurate solution:

When was the last time it worked fine?

Were there any hardware/software changes made?

Have you tried any troubleshooting steps? 

Let's try these steps to resolve the issue: Click here

Step 1: Use genuine HP ink cartridges

Step 2: Make sure you are using the appropriate paper for your print job

Step 3: Check the print settings

Step 6: Align the printer

Step 7: Print a Print Quality Diagnostic Page (Send a picture of the page)

Step 9: Clean the ink cartridges

Step 10: Manually clean the area around the ink nozzles

Step 11: Replace the problem ink cartridge

Let me know how this goes,

Cheers!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @454581,

As we did not hear from you, I'll be closing this case for now. Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Have a great day!