new ink cartridges not communicating with printer

[Gr33nMTg1rl]

I own an HP printer- the officejet 5255, new ink cartridges are not communicating with the printer. HELP. I turned the printer off and then on. I removed and then put back the ink cartridges. I turned off the printer, unplugged it, and then turned it on.  again. The same thing happened each time.  Something said to clean the conductors between the cartridge and the inside of the printer. WHAT DO YOU USE FOR THAT?  I do not want to use anything that will make the situation worse. 

[Nal_NR]

Hi @Gr33nMTg1rl,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are having issues with the cartridge error.

Try updating the firmware. Click here

If you have performed all the steps from this document and still having issues, this could be hardware.

I recommend you contact phone support for further assistance.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Gr33nMTg1rl]

After I did what you said, it did not change the notification on the printer screen. I downloaded the HP Smart onto my laptop. It seems to be reading the colored ink cartridge and not the black one. I cleaned the cartridge a couple of times, as well as the connection point, yet the notification still remains.  I turned off the printer, unplugged it, then turned it back on. The notification is still there. 

[Nal_NR]

Hi @Gr33nMTg1rl ,

We apologize for the inconvenience, but it seems that the issue persists even after attempting the troubleshooting steps mentioned above.

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!