new printer setup, paper advances, nothing prints

[ErichV6]

I've just unboxed and connected a new printer.  Once it cycles on, the printer sounds like it's printer but there is nothing on the paper.  I've uninstalled and installed the printer cartridges 4 times, to no avail.

Please advise

[Max3Aj]

@ErichV6, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
I understand you're having trouble with your new HP DeskJet 3632 All-in-One Printer, the paper advances, but nothing prints. Let’s walk through some steps to get this resolved.

Check the Ink Cartridges

Even though you've reinstalled them, let's ensure:

• The protective plastic tape on the ink cartridges has been removed. This is a common issue with new setups.
• The cartridges are genuine HP and properly seated.

Run a Printer Self-Test

This helps determine if the issue is with the printer hardware or the connection/software.

To print a self-test page:

• Press and hold the Power button.
• While holding it, press the Cancel (X) button once, then the Resume (Color) button once.
• Release the Power button.

If the self-test page prints correctly, the printer hardware is fine.

Check Ink Levels

Low or empty cartridges can cause blank pages.

• Open the HP Smart app or go to Devices and Printers > Right-click your printer > Printer Properties > Services > Estimated Ink Levels.

Align the Printer

Misaligned cartridges can also cause blank prints.

• Use the HP Smart app to run an alignment.

Update or Reinstall the Printer Driver

Sometimes, the driver may not be correctly installed.

• Uninstall the printer from Control Panel > Devices and Printers.
• Download and install the latest driver from the official HP site: Official HP® Support

Try a Different Document or Application

Sometimes, the issue is with the file or app you're printing from. Try printing a test page from Notepad or Word.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support