new printer will not print in color

[pickles70]

new hp deskjet 4252e will not print in color

[Garp_senchau]

@pickles70, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If your HP DeskJet 4252e is not printing in color, it could be due to a variety of reasons such as incorrect settings, low ink levels, or cartridge issues. Here are some steps you can follow to troubleshoot and resolve the problem:

Check Color Settings:

• Ensure that the print settings in the application or printer software are set to color printing.
• Go to the Print dialog, select "Preferences" or "Properties," and make sure the color option is enabled.

Verify Ink Levels:

• Check the ink levels in the printer’s control panel or the HP Smart app to ensure there is enough color ink.
• Consider replacing the ink cartridges if the levels are low.

Inspect Ink Cartridges:

• Ensure that the color ink cartridge is installed correctly and securely in its slot.
• Remove the cartridges and check for any adhesive or tape remaining on the cartridge that might obstruct ink flow.
• Clean the contacts on the cartridge and reinstall them to ensure a proper electrical connection.

Run a Printhead Cleaning Cycle:

• Access the printer maintenance menu and perform a "printhead cleaning" to improve ink flow and print quality.

Update Printer Drivers:

• Make sure you have the latest printer drivers installed. Visit the HP support website to download and install the latest drivers for your printer model.

Perform a Printer Reset:

• Turn off the printer and unplug it from the power source. Wait for about 60 seconds, then plug it back in and power it on.

Also, i suggest you refer to this guide: Can't print in color on select HP DeskJet, ENVY, and OfficeJet printers (Windows) | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,