new printer

[Antinesha]

Hello my mom wanted me to see if I was eligible to receive a new printer. She said due to my printer being old and expired I could possibly be eligible to receive a new one as long as I keep my ink subscription for 24 months. She says that you guys did it for her and her printer comes this week.

[Dragon-Fur]

@Antinesha 

Welcome to the HP English Community --

You might be referring to

HP All-In Plan

From the Website:

The HP All-In Plan is an all-inclusive printing subscription that delivers the ultimate in convenience—and provides the dedicated support you need to keep your printer running like new. When you sign up, you get a new printer, automatic ink delivery before you run out, and continuous printer coverage with expedited 24/7 Pro live support. And if you have a printer issue we can't solve over the phone, we’ll send you a replacement, next business day, at no additional cost. All this for one low monthly payment. The best part? It’s risk-free—try for 30 days with no upfront costs and no commitments.

HP All-In Plan FAQs  

Scroll down, down to find Contact Information.

Be Aware

-- HP All-In Plan is a legal contract -- there are legal requirements and responsibilities on both sides.

This means you need to read carefully before you jump in.

It's a good plan for what it is but it is not something you should do without knowing what you are signing.

Ask your Mom whether HP All-In is what she has.

Unsure?

Need more information about additional or different options?

Start with

 HP Instant Ink Support - Website

 >>> How Instant Ink works

Instant Ink >> Details / How-to / Articles / >>>> Contact Information <<<<

 -- No Joy?

Comments, questions, objections, or need information not found online at the  HP Instant Ink Support - Website ?

Your faster option:

Contact the team at  HP Instant Ink Support during business days and hours available in your region.

Reminder

Where available as an option, the phone number will display when the office is open for business.

Check to see when to call.

OR

Choose to continue to wait here in the HP Community for an agent to find and respond to your question.

When necessary, Agents can access private information.

Waiting is not faster – our HP Community is not  HP Instant Ink support  – Waiting generally works.

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"