I recently ordered the new ink 61 for Officejet 4635 printer, after installed the cartridge(s) inside the printer, and restarted the printer, the screen stuck at :
Ink Cartridge(s) problem
The following Ink Cartridge(s) must be replaced.
this is not acceptable!!!!
the two cartridges are newly ordered from www.hp.com, how come HP's cartridges not accepted by HP's printer ? Are you kidding ?
I have tried the manufacture mode reset (slip over quickly on Home , Return, Cancel three buttons several times to enter the manufacture mode menu) , I reset everything, but the printer just can not enter into normal user mode.
Please help on this.
How can I make the printer recognize the new cartridges ?
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