• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎06-08-2021 02:33 PM

HP Recommended
Product: Example: HP Officejet 8600
Operating System: Microsoft Windows 10 (64-bit)

I have 2 8600s. I update the firmware on one and now it gives me a cartridge error. I can swith the cartridges over to the other printer and it works without a problem. I did not update the firmware on that one so I know it is a software issue. How to I revert my 1st 8600 firmware back to one that will allow my non-HP cartridges to continues to work.

 

 

Category:
1 REPLY 1

‎06-11-2021 07:22 AM

HP Recommended

@ww0513

 

Welcome to HP Support Community! 

 

Try the steps from here https://support.hp.com/ro-en/product/hp-officejet-pro-6830-e-all-in-one-printerserie/5390307/documen...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.