officejet 6100 cartridge carriage stuck in left position and won't move

[lobbyjay]

My Officejet 6100 printer's cartridge carriage is stuck in the left position and won't move. Cartridges are new, but the printer hasn't been used for several years. When I press the resume button, all 3 color cartridge lights blink. How do I get the carriage to move to the center position?

[KrazyToad]

@lobbyjay

Welcome to HP Support Community

I would like to help

Please try these steps

- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.

- Wait at least 60 seconds.

- Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to a wall outlet.

- Reconnect the power cord to the rear of the printer.

- Turn on the printer, if it does not automatically turn on.

- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Try moving the carriage manually to unblock it.

If the issue persists please contact HP Support in your region for service options

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you

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