officejet pro 8615 not working after requested ink cartridge replacement

[bernixyz]

officejet pro 8615 not working after requested ink cartridge replacement. Started out with claiming the pink color out. Replaced the cartridge by a brand new one of same brand. Still didn't work. So replaced all other 3 cartridges aswell. Now it recognized  the cartridges to be filled. But then stopped again working with the error message printer error, problems with the printer (sorry, that's my translation from German). The printer doesn't present any menu and doesn't allow even actions like scanning, which definitlely don't require any print. Cleaning of the head or using the awkward reset procedure didn't help either.  

[sandytechy20]

@bernixyz

Welcome to the HP support community.

I understand that you are getting cartridge error, I am glad to assist you.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this might require one on one interaction to fix the issue,

I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers