officejet pro 8630 won't accept new ink cartriges

[DubbaD]

My officejet pro 8630 said I needed a new black ink cart., I installed a new HP ink cart and it said it was defective. I installed another new HP ink cart and it accepted it, then it said i was out of ink in a color (the ink use graph showed ink), so I replaced that one, then another. I re-booted 3 times, pulled and replaced all 4 HP ink carts and examined the printer ports and carts and it says--"one or more ink cartriges appears to be damaged" Please help

[Nal_NR]

Hi @DubbaD,

Welcome to the HP Support Community. 

I'd like to help!

To be able to answer you effectively, we need some information.

Are you using HP genuine Ink cartridges?

Try updating FIRMWARE

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Check the ink cartridge numbers

Make sure the cartridge model numbers match your printer and country/region.

Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.

Look at the cartridge labels.

Printers enrolled in HP Instant Ink: The cartridges should be marked Instant Ink. The numbers on Instant Ink cartridges are different from standard cartridges and the cartridges may be larger. Your printer is designed to work with the cartridges shipped to you by HP Instant Ink. If you see a Cartridge cannot be used until printer is enrolled message, go to for more information.

Printers NOT enrolled in HP Instant Ink: Go to the HP Store to make sure that the cartridges are compatible. Your printer must be enrolled in Instant Ink to use Instant Ink cartridges.

Replace any incompatible cartridges.

NOTE:

HP+ printers require Original HP cartridges.

Reset the printer

Reset the printer to recover from printer errors or failures.

If your printer has a rechargeable battery, remove it.

With the printer turned on, disconnect the power cord from the printer.

Unplug the power cord from the power source.

Wait 60 seconds.

Reconnect the power cord to a wall outlet and to the printer.

NOTE:

HP recommends plugging the printer directly into a wall outlet.

Turn on the printer to complete the reset.

Clean the ink cartridge electrical contacts

Remove any debris or buildup from the contacts on the cartridges.

Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.

Push in on the cartridge indicated in the error message to release it from the carriage.

Wipe the copper-colored contact on the cartridge with a lint-free cloth.

Slide the cartridge into its color-coded slot until it clicks into place.

Repeat these steps for any other cartridges indicated in the error message.

Close the door or lid to the cartridge access area.

Replace the problem ink cartridge

Installing a new cartridge can resolve ink-related errors.

Obtain a replacement cartridge.

Printer is enrolled in Instant Ink. Replacement cartridges are part of your subscription. If you have another Instant Ink cartridge on hand, install it. Otherwise, contact HP Instant Ink support for a new cartridge.

Printer is NOT enrolled in Instant Ink. Go to the HP Store or a local retailer to find and purchase compatible supplies. HP recommends genuine HP cartridges.

NOTE:

If you have a defective HP cartridge, it might be under warranty. Go to About Original HP Cartridges for page yield and HP Limited Warranty information.

Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.

Remove the cartridge indicated in the error message, and then insert the new cartridge into the slot.

Repeat these steps to replace any other cartridges indicated in the error message.

Close the door or lid to the cartridge access area, and then follow any instructions to align the printer.

Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.

Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.

To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

You may also refer to this document. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[DubbaD]

Thank you Elohi_NR  for the previous response. I bought yet another set of HP ink cartridges and now it says the yellow and red carts are defective. I removed and replaced them and same message. I removed all carts and cleaned contacts on carts and printer and reinstalled all carts. Same message. Please help.

[DubbaD]

I submitted another response after this response. I did everything except "resetting" the printer and I don't know what this is or how to do it, though I re-booted it several times. Thanks

[Nal_NR]

Hi @DubbaD,

Thanks for writing back. I appreciate your patience in running those steps. 

We need to perform a Semi full reset to restore the printer back to its original settings and see how it goes. If not this could be a printer issue. 

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!