officejet5255 skipping lines and only printing tops pf some lines

[jennifer501]

i have cleaned and aligned my printer but it is still skipping some lines or only printing the top half of others. Please help! Thanks

[Betty0610]

@jennifer501

Welcome to the HP Support Community.

Does it happen on copies too? Do you've any other set of inks with you to try?

Let us know 🙂

Thanks!

[Biebs1]

I had the same problem today - I've run "clean cartridges" at least 4-5 times.  Also removed the cartridges and cleaned the contacts several times as well.  Printing improved somewhat but not to the point where everything is readable or complete.  Help! I'll have tax documents to print out!  TIA!

[Betty0610]

@Biebs1

Welcome to the HP Support Community.

Which Printer do you have?

Let us know 🙂

Thanks!

[Biebs1]

Officejet 5255

[Betty0610]

@Biebs1

Do you've another set of ink on you?

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Biebs1]

Ordered one, but the one in there is only a few months old. 

[Betty0610]

I understand. 

I recommend you to contact the HP Support Team regarding a replacement set.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!