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‎03-22-2023 09:38 AM

HP Recommended
Product: HP OfficeJet Pro 8710 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Some time ago received the error 'older generation ink cartridges' and the printer would not print.  Researched online and found a third party vendor who sold cartridges at a significantly lower price.  The replacements worked well.  Got a notification that a software update was available, which I accepted.  The printer has not printed in color since then.  Read solution in the forum to update the firmware.  I downloaded the firmware with a result indicating that the firmware was the latest version with no option to reload it.  I uninstalled the printer and HP Smart for a clean start.  Went through what appeared to be a successful install (eventually - when I installed the full package).  Now the printer responds to a print job but will no print.

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