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‎10-28-2025 07:47 AM

HP Recommended

I have used the Clean Printhead tool twice. The magenta and blue color does not show up. 

I have printed the Status Report the show's there is ink. And yes, I have purchased a new HP Cartridge. When I print anything, YELLOW is the dominant color.

 

Please advise. Thank you.

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2 REPLIES 2

‎10-30-2025 06:56 AM

HP Recommended

Hi @katjane720-_,

 

Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share the model name of your device?

 

We're looking forward to helping you get back up and running! 

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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‎10-31-2025 04:05 AM

HP Recommended

sorry I forgot that   It is an Hp Photosmart 5520

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