orange photos, not true colors

[bvin23]

Pics have an orange hue rather than true colors.  I have replaced cartridges, aligned, cleaned heads, rebooted, updated.

[Raj_05]

Hi @bvin23,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP printer is producing prints with an orange hue instead of true colors, there are several possible reasons for this issue. Here are some troubleshooting steps you can follow.

• Check Color Settings: Ensure that the color settings in your printing software and the printer driver are configured correctly. Make sure you have selected the correct color profile for your printing job.
• Color Calibration: Perform a color calibration on your printer. This process helps adjust the colors to ensure accurate reproduction. Refer to your printer manual for instructions on how to calibrate colors.
• Check Cartridges: Even if you've replaced the cartridges, it's worth double-checking that they are installed correctly, securely, and that you removed any protective tape or packaging. Make sure that you are using genuine HP ink cartridges.
• Run Printer Diagnostics: Most HP printers come with a diagnostic tool that can help identify and fix issues. Check your printer's user manual or HP's official website for information on how to run diagnostic tests.
• Update Firmware: Ensure that your printer's firmware is up-to-date. Manufacturers often release firmware updates to address performance and compatibility issues. Visit the HP website to download and install the latest firmware for your printer model.
• Print a Test Page: Print a test page directly from the printer, bypassing the computer. This helps determine whether the issue is related to the printer itself or the computer system.
• Check Color Management Settings: Make sure that your computer's color management settings are configured correctly. Incorrect color profiles can result in inaccurate color reproduction.
• Try a Different Image/Document: Print a different image or document to see if the issue persists. This can help identify whether the problem is specific to a particular file or if it's a broader printer issue.
• Clean Printheads Manually: If your printer has the option, manually clean the printheads. Consult your printer manual for instructions on how to do this.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support