• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎09-24-2021 05:13 PM

HP Recommended
Product: hp deskjet 9012e

I was given a hp deskjet 9012e by a friend and it says to use the original cartridges which I do not have.  I bought new cartridges which it is not recognizing and it is not letting me go any further in the install process.  Does anyone know how I can get around this?  Thank you in advance.  Robin

Category:
1 REPLY 1

‎09-24-2021 10:35 PM

HP Recommended

Hi,

Which cartridges have you bought? is it HP 962 ink cartridges? can you see 962 listed on the label within the cartridge access door, or any other cartridge number?

 

What EXACT error is listed on the screen? be sure to include the exact wording or a a picture as there might be several possible reasons for a such, as a requirement to use the Setup cartridges included in the box, which explained below:

https://support.hp.com/hk-en/document/ish_1721824-1419961-16

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.