partial printing on HP Tango

[FL-photog_26]

The top half of some words were printed when I printed the HP Tango Test page

[Meghana_10 · Accepted solution]

Hello @FL-photog_26, Welcome to the HP Support Community. 

If the top half of some words is missing or not printing correctly on the HP Tango test page, this is typically related to a print quality issue involving the printhead nozzles, cartridge performance, or printhead alignment.

Please try the following troubleshooting steps:

Clean the ink smears (HP app)

• Use the HP app to clean printhead contacts and improve any print quality issues.
• Open the HP app, and then click the image of your printer.
• Go to Settings > Advanced Settings or Settings > View All > Advanced Settings, and then look for a Tools menu or Print Quality Toolbox.
• Click Clean from the Clean Smear tool.

Print a Print Quality Diagnostic page

• A Print Quality Diagnostic page helps identify the source of print quality issues.
• Load plain white paper into the input tray.
• Open the HP app, and then click the image of your printer to open the settings and management tools.
• Scroll to Diagnostics or Tools, click Print quality tools or Printer Reports, and then click Print quality report.
• A Print Quality Diagnostic page prints.
   
• 
• Examine the color blocks for defects.
• If the color blocks are not streaked, faded, or missing, skip to Examine the alignment lines and green color block for defects.
• If any of the color blocks are streaked, faded, or missing, continue to the next step.

Clean the printhead (HP app)

• Use the HP app to clean the printhead and fix many print quality issues including incorrect colors, streaks, and faded printouts.
• Load plain white paper into the input tray.
• Open the HP app, and then click the image of your printer.
• Under Diagnostics or Tools, click Print quality tools.
• Click Clean printhead, or click View all print quality tools, OK, and then Clean Printhead.
• A Clean printheads message displays, and a test page prints.
• Example of test page printouts
• 
• Examine the print quality on the test page.
• If the print quality is acceptable, you are done troubleshooting.
• If the print quality is unacceptable, touch Yes in the HP app to perform a second-level and third-level cleaning, which are more thorough and take a few extra minutes to complete.
• Note: Printheads that are badly clogged might require another printhead cleaning cycle. Wait at least 30 minutes before cleaning the printhead again.

Have a great day!