perform a regional reset on HP 2732

[yellowtailx22]

We moved from the US to Spain and from the research I've found, I need to perform a regional reset on our HP 2732 printer in order for the ink cartridges to be recognized. 

Thank you in advance for your time.

[Bob_Headrick]

You will need to Contact HP to request a "Regionalization Reset". There should not be any charge for this, it is covered as part of the cartridge warranty. You will need to have access to your computer and printer while on the line with HP. You will also need to have a set of cartridges for the new region, once the reset is complete cartridges from the original region will no longer work.  HP's web page on the subject is here.

[yellowtailx22]

Just CANNOT find a way to contact HP support without paying more than what we paid for the printer originally at the store. This is bananas. 

[Bob_Headrick]

I will ask to have your case escalated.  An HP Support agent should respond in the thread here, and then will likley take the discussion with you to a private email to complete the reset procedure.

[sandytechy20]

@yellowtailx22 

Welcome to HP Support Community! 

  

We need to perform a regional reset on the printer to resolve this issue.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link. 

  

Keep me posted. 

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[yellowtailx22]

I've replied in the private message. We are anxiously waiting for a solution; need to print school stuff without having to go out to the cyber cafe (they still exist in some parts of the world ;)) and pay. 
Appreciate it. Regards.

[yellowtailx22]

Hello sir,

How long does it usually take for a complete solution? 

and lastly, is it normal to lose access to the private email section here for any reason?

I've received the following when trying to follow up with HP support in the private email section: "You do not have sufficient privileges for this resource or its parent to perform this action.
Click your browser's Back button to continue. Return to my original page"

Thank you.

[Bob_Headrick]

I do not know why your Private Message capability was removed but I have asked the moderators to restore it.

[yellowtailx22]

Hello Bob,

no way of knowing if it was because of your input, but the private message link is available again for me.

thanks for that, if it was. 

does it usually take these many days to get an answer back from HP on the region reset codes?

Are they (HP support) that understaffed?

curious and you seem like the only one interested in helping. appreciate your time

Al

[Bob_Headrick]

There may not be agents with the "Regionalization Reset" capability available on weekends.  I do not have any direct visibility to the time it takes to get a response, I would expect within a few working days.