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‎08-09-2021 08:50 PM

HP Recommended
Product: Photosmart c4200
Operating System: Microsoft Windows 10 (64-bit)

I was given a HP Photosmart c4200 by my husbands family. I went to print and realized it was not printing some of the color that were supposed to be printing. I ordered brand  new HP 75 and 74 ink cartridges and installed them. the messaged bored now tells me the the "ink cartridges are missing or not detectable" or " not compatible". i have been through the virtual assistant guided troubleshooting without any luck. i am hoping to see if anyone else has any insight on what i can do or try/ ,

Category:
1 REPLY 1

‎08-18-2021 08:54 AM

HP Recommended

@chykellar

 

Welcome to the HP Support Community.

 

I'd be happy to assist you with the ink cartridge issue.

 

If you insert your old ink, do you still get the error message?

 

Let us know 🙂

 

Thanks!


I am an HP Employee

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