pic's coming out yellow

[Banshee8036]

HI, I am new to this forum 1st time question, but did not know where else to turn.....

I have a hp 8030 all in one printer and it seems to work fine for all my printing , but when i print pictures i get a yellow/reddish color every time. I have downloaded all the current drivers , because I have no disk with it , I got printer new from someone at work.

I have it plugged directly into wall (no power strip) , I also did all the maintenance on it like alignment , cleaning heads.
but still yellow. All my ink colors are full
Any idea's would be gratefully appreciated

[Betty0610]

@Banshee8036

Welcome to the HP Support Community.

What is the size, brand and weight of paper being used here? Did this always happen while printing photos?

From which device are you printing?

Let us know 🙂

Thanks!

[Banshee8036]

The paper was HP photo brand , that i was printing from my home Pc a dell xps 8500 , and this would be the first pic's i was printing with this printer , it was a brand new printer i got from work that was never used. i bought new ink for all the colors.and preformed all the maintenance on the printer first  before i tried printing , I have an example of the pic , but im at work now , i can upload one when i get home .. i have tried a couple of different pic's but all the same result.. regular printing like letters or anything on word comes out fine

[Banshee8036]

[Banshee8036]

type of paper was hp premium plus high gloss photo paper for inkjet thickness 11.5 mil 280 g/m

[Betty0610]

Do you've any other device that you can try printing these photos from?

This document could help you: https://in.pinterest.com/pin/179018153917312864/

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Banshee8036]

I know how to print pictures out, those document you sent are jus generic how to print  , I need to know why this hp printer is printing yellowish pic's.yes i tried on a old Epson printer from work that i had and it came out perfect. But my hp printer is newer and i want to use it for my main printer at home. if i can get it to work.

[Betty0610]

Let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Banshee8036]

wow tried all that step by step and got the same exact pic result, all it did was use up all my ink , there has to be a way to fix it, i can't be the only one this happens to

[Betty0610]

Try a firmware update: https://support.hp.com/us-en/document/ish_1776648-1643972-16

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!