poor print quality when ink is full

[ckramer13]

Hi, I hope someone can help me with this! I have had my HP Officejet 3830 Printer for a couple of years now. I don't use it very often but it has always worked well, however recently, I noticed that the print quality is extremely poor despite the ink being full. 

- Both my inks are showing as full and no need to replace. 

- I printed a Print Diagnostic page and that didn't print out correctly either. The colors were faded/streaky.

- I had to do all 5 steps to rectify the issues. I selected CLEAN CARTRIDGES. I had the option of a Secondary clean, which I also did. 

Nothing has fixed the issue. Please help! 

[Nal_NR]

Hi @ckramer13,

Welcome to the HP Support Community. 

I'd like to help!

Excellent description and a great diagnosis. It is greatly appreciated.           

Update firmware and check. Select your current OS. 

If you have performed all the steps from this document and still having issues, either the cartridges or the printer needs to be checked. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[ckramer13]

Hello, 

I followed the instructions and tried the many things listed on those links. 

I updated the printer softer and ran all of the diagnostic tests. The issue is still occurring. I'm including pictures of pages I printed while doing this... It printed the HP page with no issues. 

I would appreciate a phone call to troubleshoot this if possible. 

[Nal_NR]

Hi @ckramer13,

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!