preowned printer issues

[leviar000]

i bought a preowned hp envy 5530 and i cant get it to print anything on paper. it willl go through the process of feeding paper in and "printing" but the page is blank. the person i bought it from says the ink cartriges were bought last month and theyre hardly used. ive never owned a printer before so i have no idea how to fix it. do i just need new ink? ive cleaned the print heads both with the self cleaning and manually but still nothing. anything helps.

[VikramTheGreat]

Hi @leviar000,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for sharing that. Since you've already tried both the built-in printhead cleaning and manual cleaning, but the printer still feeds paper and produces only blank pages, the next important step is to visually inspect the ink cartridges.

📸 Take a clear photo of both ink cartridges (preferably showing:

• The front with the labels
• The copper contacts and nozzles underneath)

This helps determine:

• If they are authentic HP cartridges
• If they are damaged, dry, or improperly installed
• Whether the protective plastic strip/tab was removed (if new)

Once I see the photo, I can better guide you on whether:

• You just need to replace the ink,
• The cartridges aren't recognized or have dried out.
• Or there may be a deeper hardware issue.

Could you upload that photo now?

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support