print cartrage jam

[Bit-Grinder]

print cartridge jam

[Max3Aj]

@Bit-Grinder, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
I understand you're seeing a "print cartridge jam" error on your HP Smart Tank 6001 All-in-One printer. This issue is often related to a carriage jam, where the ink cartridge carriage is stuck or obstructed. Let’s walk through the steps to resolve it:

Cancel the Print Job (if applicable)

• If the Cancel button is lit on the printer, press it and wait for the printer to stop making noise.

Power Off and Unplug

• Turn off the printer and unplug the power cord from both the printer and the wall outlet.

Open the Cartridge Access Door

• Gently open the front access door to view the ink cartridge carriage.

Check for Obstructions

• Look for any paper scraps, labels, or foreign objects inside the printer.
• Gently move the carriage side to side to ensure it’s not stuck. Do not force it if it’s locked.

Inspect the Carriage Latch

• If your printer has a latch, ensure it is properly secured. Do not press down on the latch if it’s already locked.

Close the Door and Reconnect Power

• Close the access door, plug the printer back in, and power it on.

Reset the Printer

• If the issue persists, perform a full reset:
  • Unplug the printer while it's on.
  • Wait 60 seconds.
  • Plug it back in and turn it on.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support