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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎09-22-2026 02:31 PM

HP Recommended

I have a HP 5102 Smart Tank printer. My black ink ran out, so I refilled the tank. now I get the blinking error for the cartridge not communication with the printer.  I have cleaned the cartridge and the printer heads and reset by unplugging the power cord and plugging back in.

I still get the same error message blinking.  What do I do now?

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1 REPLY 1

‎09-23-2026 03:32 AM

HP Recommended

Hi, @dcrick, Welcome to the HP Support.

 

I will be more than happy to help you. while I am an HP employee, the views expressed here are my own and may not necessarily reflect the views of HP. By sharing relevant video links, I aim to provide clear, practical guidance in an easy-to-follow format. These tailored video resources are designed to address queries more effectively and enhance understanding. I hope you find them helpful as well.

 

Here are the links which will help to resolve the issue: 

 

Fix printhead errors | HP Smart Tank 210, 580, 590, and 5100 printer series | HP Support

 

How to fix ink cartridge errors on HP Inkjet printers | HP Support

 

How to fix 'Incompatible Cartridge' and other errors for HP Instant Ink cartridges | HP Support

 

Do keep me posted. 

  

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

 

RITA_R2

HP Support 

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