print color option missing HP Inkjet 4650

[keepnpeace]

I no longer see an option to change print color.  It always prints black and white using Excel.  I've gone to printer device>printer preferences and it's not there (also checked under Advanced).  Drivers up to date. Thanks.

[Jay_G24]

Hi @keepnpeace,

 I'd like to help!

I understand you are unable to print in color.

To assist better-

1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or device? 

While you respond to that, let's print a Print Quality Diagnostic page -

1. Make sure to load the input tray with plain, white paper.

2. On the printer control panel, swipe the display to the left, and then touch Setup.

3. Touch Tools.

4. Swipe up on the display, and then touch Print Quality Report.

Post the Print Quality Diagnostic page here so we can help you further. 

You may also refer to this document with steps to fix the " Print Quality Issues" issue applicable for your printer -  Print Quality Issues

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community

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