print quality

[JasonBo]

Hi everyone and thank you in advance for your feedback....my ink cartridges are not empty...I do not print often; however, last night I had no issues with a print job...today print quality was small and incomplete as if there were invisible line breaks within the text...I cleaned print heads and still cannot print a normal quality page of any sort

[Rainbow23 · Accepted solution]

Hi @JasonBo

Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query. I will be glad to help you.

I see that you are facing print quality issues with your HP printer.

Please follow the steps listed below to clean the printhead on the cartridges.
1. Make sure your device is on the same wireless network as your printer.
2. Open HP app , and then select your printer, if it is not already selected.
3. Under Tools, click Print Quality Tools.
4. Next to Clean Printhead, click Clean or Clean Printheads.
After the printhead cleaning procedure, the printer prints a Print Quality Diagnostic report.
5. Examine the print quality on the Print Quality Diagnostic report.
If the print quality is acceptable, close the app.
If the print quality is unacceptable, click Second Level Cleaning or Level 2 Cleaning in the app to perform the next level of cleaning.

You may also refer to this document

Let me know if this helps.
Take care and have a great day ahead.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[JessikaV]

Hello,

HP Inkjet printers - Ink cartridge errors

Reset the printer

Reset the printer to recover from printer errors or failures.

1. If your printer has a rechargeable battery, remove it.

2. With the printer turned on, disconnect the power cord from the printer.

3. Unplug the power cord from the power source.

4. Wait 60 seconds.

5. Reconnect the power cord to a wall outlet and to the printer.

   NOTE: HP recommends plugging the printer directly into a wall outlet.

6. Turn on the printer to complete the reset.

Clean the ink cartridge and carriage electrical contacts

Remove any debris or buildup from the contacts on the cartridges and in the carriage.

1. Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.

2. Remove the cartridge indicated in the error message from the carriage.

• Carriages with cartridge latches: Open the latch, and then pull the cartridge up and out of the slot.

• Carriages without cartridge latches: Gently press down on the cartridge to release it, and then pull it out of the slot.

JessikaV
HP Support Community Administrator