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Message 1 of 2
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printed text is vague in some places and at some points disappears completely

HP Recommended
HP ENVY 6234 All-in-One fotoprinter
macOS 10.15 Catalina

Hi, I have an HP ENVY 6234 All-in-One fotoprinter and since yesterday it prints text vague  and at some points the text disappears completely or it looks like white stripes are set horitally throught the text (hope this explain this correctly :)). When I print a test page it does everything right except for printing some parts of the text. I have tried alle the diagnostic help (cleaning cartridges etc.) but that doesn't help. The printer also tells me that the levels of Ink are ok.

 

Anyone some suggestions?

 

Thx,

David

 

 

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Message 2 of 2
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HP Recommended

@David12170, Welcome to the HP Support Community!

 

Try making a standalone copy in black and color to check if that prints fine. By this, we can conclude if this is a hardware or a driver issue.

 

Update the printer firmware

Click here to download and install the latest firmware from your MAC.

Click here to know different methods of updating printer firmware.

 

Note: If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform both levels of cleaning again.

 

Perform step 13 from this document if you have already cleaned the ink cartridges.

 

For more info on resolving print quality issues, refer to - Black or Color Ink Not Printing, Other Print Quality Issues

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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