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‎04-28-2022 03:22 PM - last edited on ‎04-29-2022 08:22 AM by Retired

HP Recommended
Product: HP DeskJet 4152e All-in-One Printer
Operating System: Chrome OS

HELP.....I have called I have tried chatting with people to help me..  no one can.  My new printer never came with the start up ink cartridge.  why cant they just send me a stupid replacement.  i have returned 2 printers on our third and none of them came with the start up ink.   the person i actually talked with couldn't override the printer, because its a chrome program.  does anyone have a fix for me.  hate spending the money on a new printer.  All I want to do is print pictures of my grandbabies.

 

thank you

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2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-01-2022 07:42 AM

HP Recommended

@Crosby2017

 

Welcome to the HP Support Community.

 

I'd love to help.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the communities page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

View solution in original post

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3 REPLIES 3

‎05-01-2022 07:42 AM

HP Recommended

@Crosby2017

 

Welcome to the HP Support Community.

 

I'd love to help.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the communities page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

Was this reply helpful? Yes No

‎05-01-2022 09:29 AM

HP Recommended

Such an easy solution.   Thank you 

Was this reply helpful? Yes No

‎05-05-2022 04:58 AM

HP Recommended

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

 

Have a nice day and stay safe!:)


I am an HP Employee

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