printer Envy 6020 cartridge incompatible

[Derekyip]

I brought my Envy 6020 printer from Hong Kong to UK. The cartridge numbers are different in these 2 regions (HK #67, UK #305). I bought the ink cartridge in the UK, but cannot be used. Please suggest how to resolve it. Thanks.

[Nal_NR · Accepted solution]

Hi @Derekyip,

Welcome to the HP Support Community

I'd like to help!

I understand you moved, and the printer is not accepting the new region cartridges.

We need to perform a regional reset on the printer to resolve this issue.

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device.

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

[Nal_NR]

Hi @Derekyip

We did not hear from you. If you need further assistance, feel free to reach out to us.

Elohi_NR

I am an HP Employee

[Derekyip]

hello. I have installed the software, and had the ink installed per your request, please help to follow-up the change of country. Thanks