printer cartridge error message

[Texas771]

after running through trouble shooting and diagnostic my printer continues to give printer error message. already replaced cartridge twice with no change

[Kuroi_Kenshi]

Hi @Texas771,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Cartridge Compatibility: Ensure that you are using compatible cartridges. For the HP Officejet Pro 8600 series, the cartridge numbers are:

• Black ink: HP 950 or HP 950XL
• Color ink: HP 951 (Cyan, Magenta, Yellow) or HP 951XL

Update Printer Firmware: Make sure the printer firmware is up to date. Updates can often fix bugs that exist in older versions.

Perform a Printer Reset:

• Turn off your printer and unplug it from the power source.
• Wait for about a minute, then plug it back in and turn it on.

Clear Any Paper Jams: Even if you don't see a paper jam error, checking for any paper stuck inside could help resolve other issues.

Reinstall Printer Drivers:

• Visit HP Support and download the latest drivers for macOS 10.12 Sierra.
• Reinstall the drivers and try printing again.

Verify Printer Settings: Ensure that the printer is set as the default printing device on your computer.

Inspect the Ink Cartridge Area: Verify the cartridges are properly seated and the protective tape has been removed from the new cartridges.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,