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‎05-12-2025 09:52 PM

HP Recommended
Product: HP Officejet Pro 8610 e-All-in-One Printer
Operating System: Microsoft Windows 10 (32-bit)

I inserted new red cartridge like I've done for 20 yrs and get "printer error" and red ink level shows empty. Actually it doesn't show any ink level just (see photo below??)HP cartridge error.jpg

Then printer screen shows "There is a problem with the printer or ink system.".

I unplugged and shut down printer multiple times, rebooted  router all to no avail. Then end up with: 

HP printer error.jpg

Contacting a live person at HP is very challenging.

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1 REPLY 1

‎05-14-2025 04:34 AM

HP Recommended

@davebobchuck, Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding There is a problem with the printer or ink system!

We're thrilled to have the opportunity to assist you and provide a solution. 

 

To troubleshoot your issue, please follow these steps from this link.  

 

Hope this helps!

Take care, and have an amazing day! 

 

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going! 

 

Regards,

ZOEY7886
I am an HP Employee

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