printer does not work

[wfmc]

The indicated cartridges have been blocked by the printer firmware because they contain a non-HP chip. 

However, I am USING HP ink cartridges!

[Raj_05]

Hi @wfmc,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP OfficeJet Pro 9018 is encountering an issue where it incorrectly detects your genuine HP ink cartridges as containing a non-HP chip. This can happen due to a firmware update or a glitch in the printer's system. Here are some steps to try and resolve this issue.

Restart the Printer:

• Turn off the printer, unplug it from the power outlet, wait for about 30 seconds, then plug it back in and turn it on again.

Check for Firmware Updates:

• Sometimes, HP releases updates that address these types of issues. Use the HP Smart app or the printer's web interface (by entering its IP address in a web browser) to check for available firmware updates. If there is one, install it and see if it resolves the issue.

Reinstall Ink Cartridges:

• Remove the cartridges and check for any protective tape or packaging that might still be attached. Clean the contacts on the cartridges and the printer with a lint-free cloth before reinserting them.

Reset Printer to Factory Settings:

• If the above steps don’t work, try resetting the printer to its factory settings:
  • On the printer's control panel, go to Settings > Printer Maintenance > Restore Defaults.
  • This will reset the printer’s settings and may clear any firmware-related issues.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support