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‎08-22-2024 07:59 AM

HP Recommended
Product: HP Smart Tank 615 Wireless All-in-One

I filled out all my ink tanks today on my HP Smart Tank 615 with Original HP inks, but when I tried printing in color, the printer didn't recognize that I put colors in, even though it clearly shows that the ink tanks are full (visually and in the app). The problem is specifically in the cyan and yellow that are not printing. I did every test suggested on the HP website, and still, it was of no use. Any help will be welcomed!

(I don't know if it is relevant, but the printer is connected to macOS Sonoma v. 14.6.1)

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3 REPLIES 3

‎08-22-2024 10:05 AM

HP Recommended

Hello @shachardv , how are you ?

 

Please, try the procedures below:

 

https://support.hp.com/gb-en/document/c06301281

 

https://players.brightcove.net/1160438706001/ByLWUi0A_default/index.html?videoId=ref:REFIDBC36181617...

 

I´m waiting

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‎08-23-2024 03:38 AM

HP Recommended

Hi, I've already tried this pressure, and the cyan and yellow will still not print...

thank you for the suggestion though

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‎08-23-2024 06:31 AM

HP Recommended

Hello @shachardv 

 

Thanks for the tests.

You would have to change the print head, or request technical support to try the solution.

 

Regards

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