printer error-"not designed to use continuous ink systems" but I'M only using original HP ink catrid

[PRamlochan]

HP Office jet Pro wide format All-in One Printer. A message came up on the screen-not designed to use continuous ink systems" but I'M only using original HP ink cartridge. I replaced the indicated cartridge with a new one and the same message came up. The printer stopped printing.How can I have this rectified?

[Betty0610]

@PRamlochan

Welcome to the HP Support Community.

Let's try to reset the Printer here:

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

Also, try a firmware update: https://support.hp.com/br-pt/drivers/selfservice/hp-officejet-pro-7740-wide-format-all-in-one-printe...

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

[PRamlochan]

I tried the remedies but they did not work. What else can I try?

[Betty0610]

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

Link: https://www.hp.com/us-en/contact-hp/ww-phone-assist.html

Note:  Select the country accordingly to get the contact details for support.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!