printer failure error code not recognizing yellow cartridge

[jaykay62]

I replaced the yellow cartridge and it's not being recognized.  I have been using an ink technologies ink cartridge since inception with no problems.  When the printer cycles through it's initial startup you hear a whining sound.  All of a sudden I'm getting am error code that there is a printer failure and a problem with the printer or ink system.  I have tried every fix it solution I could find on the internet and in the HP community. Before I deem this printer a P.O.S. and trash it I'm giving one last shot.  

Thank you.

[Nal_NR]

Hi @jaykay62,

Welcome to the HP Support Community. 

I'd like to help!

You may refill your cartridges or use remanufactured cartridges, but you may run into problems. HP will not guarantee the functionality of those ink cartridges.

There are many cartridges in the market which is refilled and sometimes the chip is not configured to work with the printer. You need to contact the cartridge manufacturer and find out why it's not working. Try a different cartridge supplier and check if that works.

However, try the following steps and see how it goes. 

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

You may also refer to this document. 

Hope this helps! Keep me posted for further assistance.
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