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‎09-28-2023 05:16 PM

HP Recommended
Product: HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g

I am experiencing a recurring issue with my printer, as it consistently displays a "Printer Failure" message whenever I install a new, HP authentic yellow cartridge. Surprisingly, when I leave the depleted cartridge in place, the error message disappears. I kindly request your assistance in resolving this matter.

Category:
1 REPLY 1

‎10-02-2023 12:32 PM

HP Recommended

@Theforge1 

 

Welcome to the HP support community.

 

I understand that you are getting a printer failure error, I am glad to assist you.

Follow the steps mentioned in this HP document to fix the issue:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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