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‎09-28-2025 10:22 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Printer failure message will not allow me to print. Replaced depleted yellow cartridge and it still doesn't work. I am very disappointed and will never buy an HP printer again!! I tried all the so called corrections and it still does not work.I have an

HP Office jet Pro 8610. please help!!!

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1 REPLY 1

‎10-01-2025 03:11 AM

HP Recommended

@Johanna55, Hello and welcome to the HP Support Community!

 

Thanks for posting your question. I'm here to help you get things back on track.

I'm sorry to hear you're experiencing this frustrating issue with your HP OfficeJet Pro 8610. I understand how disappointing it can be when your printer doesn't work even after replacing the cartridge. Let's work together to get this resolved.

Step 1: Power Reset the Printer

  1. Turn on the printer.
  2. With the printer powered on, unplug the power cord from the rear.
  3. Wait 60 seconds.
  4. Plug the power cord back in and turn the printer on.

This simple reset can often clear internal errors.
 

Step 2: Check Cartridge Authenticity and Installation

  • Make sure the yellow cartridge is genuine HP and properly seated.
  • Remove and reinstall the cartridge to ensure good contact.
  • Clean the cartridge contacts with a lint-free cloth if needed.

HP anti-counterfeit | HP® Official Site

 

Step 3: Update Printer Firmware

Outdated firmware can cause cartridge recognition issues.

  1. Go to the HP support page: Official HP® Support
  2. Download and install the latest firmware for your printer.
  3. Follow on-screen instructions to complete the update.
    Update the firmware on an HP printer | HP® Support

Step 4: Reset the Printer to Factory Defaults

This will remove custom settings like Wi-Fi credentials.

  1. On the printer control panel, go to Settings > Printer Maintenance > Restore > Restore Factory Defaults.
  2. Reconnect the printer to your network and try printing again.

I hope the information shared has been useful and resolves your concern.

 

Wishing you a smooth and hassle-free experience ahead!

 

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support

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