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‎05-21-2023 10:42 AM - last edited on ‎05-22-2023 05:25 AM by Retired

HP Recommended
Product: HP ENVY 4500 e-All-in-One Printer

can not get printer to read ink cartrages? changed black cartrage 2 of them, cleaned, reset printer many times to no change??

Category:
1 REPLY 1

‎05-23-2023 09:00 PM

HP Recommended

Hi @mike6031,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Perform the steps from this document and see how it goes. 

 

Update Firmware

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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