printer is cutting off the top of the page

[groujo]

The top line of documents is being cut off so that only the bottom half of letters appear. 

It appears as though the printer is printing too high on the page (the bottom margin is larger than it should be). 

It doesn't matter what size paper I set it to. Changing the "size" of the paper only means the cut-off line is lower or higher on the page. The printer is physically capable of printing there. 

I have done a reset (unplugged it, pressed the button for 30 seconds, plugged it back in, but the issue hasn't resolved. I've also run an alignment. 

[Dragon-Fur]

@groujo 

Try / Consider

The printer settings might be set / left to a different Shortcut / paper size-type in Printing Preferences

Example

Set the Preferences – Windows

NOTES

• This section is not applicable to Mobile Printing.
• Access to the complete Printer Preferences requires having installed the Full Driver printer software.
• Printing Preferences are available directly from the driver. 
• Printing Envelopes?  See NOTE

Control Panel > icon view > Devices and Printers

Right-Click on your printer > Printing Preferences

• When called from within printing software / applications, Printing Preferences might be called "Printer Properties" / "Shortcuts" / “More Settings” / “Properties” / "Printer Setup" or similar.

• No Size?  If the size of the Paper Size is not included in the Drop-down list, consider / try:  Create a Custom Paper Size Form.  Reference:  HP Printers - Creating Custom Paper Sizes

NOTE >> Word > Mailings > Envelopes  :: Preferences and Envelopes 

Select / leave Printing Preferences Shortcut to "Everyday Printing" or something equally benign. 

============================================================================

and / or

 The printer might be aware of the paper size / type loaded in the tray - Tray and Paper Management

Example - Retain / Modify / Check Paper Size & Type - Tray and Paper Management

Retain_Printing_Preferences_10

============================================================================

and / or

Printer might be dirty / in need of maintenance

HP Printers - An 'Out of Paper' error displays, printer does not pick paper 

==========================================================================

and / or

Less likely - worth checking if other attempts fail to fix the problem.

The Full Feature Software / full driver printer software might need to be reinstalled.

HP Officejet Pro 8600 Plus/Premium e-All-in-One Printer series - N911a-n Full Feature Software and D... 

Uninstall Existing Printer Software (Full Feature Software)

Control Panel > icon view > Programs and Features >

Find / Select > Uninstall the printer software

Restart the computer and log in

If software will not uninstall, appears to be removed and is “still hanging around” after you uninstall / Restart...

Microsoft:  Fix problems that block programs from being installed or removed

OR

Revo Uninstaller (Free version)

then

Restart the computer and log in

Basic Instructions - Install the Full Feature Software / Full Driver printer software

• Download and Save the Full Feature Software installation package or the Easy Start wrapper
• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Reminder:  If using USB cable between printer and computer, disconnect the cable before installing software.
• Right-Click on the installation package and “Run as Administrator”
• If using Easy Start > When asked, opt for "Full Driver" (exact wording might vary).
• After the software is installed, Restart the computer and log in

==========================================================================

References / Resources

Adobe Reader DC – Install Whether You Use It or Not

If you have not done so,

Reinstall / Update your PDF Reader (Adobe Reader DC /Optional  Foxit Reader)

HINT:  Watch out for and UNCHECK unwanted extra software

NOTE:  Adobe Reader DC software can be installed even if you do not normally open / view / print PDF files directly from the Adobe Reader DC software.

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

HP Officejet Pro 8600 Plus e-All-in-One Printer series - N911 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You.

Question / Concern Answered, Click "Accept as Solution"