printer is not proper colors

[JimT5860]

I am getting inaccurate color prints; does not print any blue, even with a new cartridge in place.

[Sneha_01]

Hi @JimT5860,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your printer is producing inaccurate colors, particularly not printing blue even with a new cartridge, here are some troubleshooting steps you can follow:

1. Check Cartridge Installation

• Remove and Reinsert the Cartridge: Make sure the color cartridge is seated properly in its slot.
• Inspect for Protective Tape: Ensure that any protective tape or seals have been removed from the new cartridge.

2. Clean the Printhead

• Run Printhead Cleaning: Most HP printers have a built-in cleaning utility. Access this via the printer’s control panel:
  1. Go to Settings.
  2. Find Printer Maintenance or Tools.
  3. Select Clean Printhead.

3. Print a Test Page

• Print a test page to check the quality and see which colors are missing:
  • This can usually be done from the printer settings or control panel.

4. Check Ink Levels

• Even if the cartridge is new, double-check the ink levels through the printer’s menu or software on your computer.

5. Adjust Color Settings

• Check Color Management Settings: Ensure your color settings in the print dialog are set to "Color" and not "Grayscale".
• Update Printer Drivers: Ensure your printer drivers are up to date. Visit the HP support website for the latest drivers.

6. Print Using Different Software

• Sometimes the issue might be with the software you're using to print. Try printing from a different application (e.g., a PDF viewer) to see if the issue persists.

7. Reset Printer Settings

• If issues continue, consider resetting the printer to factory defaults:
  1. Navigate to Settings > Printer Maintenance or Setup.
  2. Look for an option to Restore Factory Defaults.

8. Check for Software Conflicts

• If you have multiple printer drivers installed, ensure that the correct one is set as default.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support