printer only prints in yellow colour

[AdeCooper]

Printer has stopped doing anything in colour - except for Yellow.  Ink levels are all good in both the black and colour cartridge.  2 weeks ago, it all worked just fine.  HP DeskJet Plus 4130

[Rainbow23]

Hi @AdeCooper,

Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

I see that you are facing print quality issues with your HP DeskJet Plus 4130 All-In-One Printer.

This issue may occur if the nozzles of the cartridges are clogged.

Please follow the steps listed below to clean the cartridges.

1. Load plain white paper in the tray.

2.  Open the HP Smart app, and then click the picture of your printer to open the settings and management tools.

3. In Print Quality Tools or in Advanced Settings > Tools > Utilities > Print Quality Toolbox, select Clean Printhead to start the cleaning tool.

4. Review the Print Quality Diagnostic page that prints for defects and any instructions to resolve the issue. Run up to two more cleaning cycles, if necessary.

You may also refer to this document.

I hope this helps.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[AdeCooper · Accepted solution]

Hello Support,

I have re-run the Head Cleaning, Diagnostic and Alignment tools several times[at least 4 times]  - but still I only get Yellow colour prints when I chose colour.  The printer and cartridges are brand new - so this is incredibly annoying.  

What else can I do?

thanks,

Adrian

[Rainbow23]

Hi @AdeCooper,

This could be a hardware issue with the unit and may need repair. 

I have sent you a private message with the required information. 

In order to access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link