printer or ink system

[PYROT1]

Hello,  I have changed a depleted ink cartridge and I'm receiving the following message.

" There is a problem with the printer or ink system. turn the printer off then on if you continue to get this message contact HP support"

What I have tried is to turn the printer off unplug from power wait a while plug it back in and power on tried this several times but keep getting same message, I then tried another new ink cartridge and received the same message so I placed the old depleted ink cartridge back in and the printer went through it's process of preparing printer at the of that process I received the depleted ink cartridge replace before printing can resume.

So I placed one of the new cartridge's back in the printer and received the same message as earlier, so I took that new cartridge out and replaced it with the other new cartridge and again received the same message, not sure if it would be a problem with two new ink cartridges , but find it strange that I do not get that message when I place the old depleted ink cartridge back in the printer.

Any help with this problem would be most appreciated, Thank You.

[Alden4]

Hi @PYROT1,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP Officejet Pro 8600 Plus e-All-in-One printer is experiencing an issue with the ink system, which can sometimes be caused by several factors such as a miscommunication between the printer and the new ink cartridges or a problem with the printer's internal system.

Here are some steps you can try to resolve this issue.

Check the Ink Cartridge Contacts

• Ensure the new cartridges are properly installed and the contacts (both on the cartridge and inside the printer) are clean.
• Use a clean, dry cloth to gently wipe the copper-colored contacts on both the ink cartridge and the printer’s cartridge bay.

Reset the Printer

• Perform a hard reset of the printer:
  1. Turn the printer off.
  2. Unplug the printer from the power outlet.
  3. Wait for about 60 seconds.
  4. Plug the printer back in and turn it on.

Re-seat the Ink Cartridges

• Open the printer’s ink cartridge compartment and remove both the ink cartridges.
• Wait a moment, then carefully re-insert the new cartridges. Make sure they click securely into place.
• Close the compartment and try printing again.

Check for Firmware Updates

• Sometimes, printer firmware can affect how it interacts with ink cartridges. If you have access to the printer’s settings via a computer, check for any available firmware updates.

Try a Printer Reset

• If the above steps don't resolve the issue, you might need to perform a reset of the printer's internal settings. Here's how:
  1. Turn off the printer.
  2. Hold down the # and 9 keys at the same time while turning the printer on.
  3. Keep holding the buttons until the printer displays a reset screen.

Check for Ink Cartridge Compatibility

• Ensure the new cartridges are the correct model for your printer. Sometimes, third-party or refilled cartridges can cause compatibility issues, even if they physically fit.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[PYROT1]

Hello Alden4, Thank you for your reply,

You may be correct regarding the contacts , I think it may be the contacts within the printhead , I have ordered a new printhead holder contactor sensor , the thing I find strange is the printer does not recognize the 2 new cartridges , the printer does recognize the old depleted cartridge when I insert it back into the printer,  I have returned and received a refund for one of the ink cartridges and the other one was swapped for a new one , I do not want to use this new cartridge until the new printhead holder arrives.

You said that I may have to perform a reset of the printer's internal settings. Here's how: Turn off the printer. Hold down the # and 9 keys , The issue with this procedure is that my printer does not have a number key pad anywhere on the printer or on the display panel , so how would a reset be done on this printer.

You also mentioned that I may need to update the firmware , I have tried that I the past for other issues but that does not work either also unable to reconnect to HP’s EWS after disconnecting

[Alden4]

Hi @PYROT1,

Thank you for your response, 

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support