printer printing blank pages

[Susiebether]

I tried cleaning printhead and secondary try at printhead cleaning. No improvement. Still printing poor quality

[Garp_senchau]

@Susiebether, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If blank pages print from an inkjet printer, make sure that the printer has ink, printheads are clean, the correct settings are being used, and the printer firmware is up to date.

Check ink levels and replace any low or empty cartridges. See Check HP printer ink or toner levels for help.

Restart the Printer and Computer

• Turn off the printer. Unplug the power cord from the printer and the wall outlet.
• Wait for at least 60 seconds. Plug the power cord back in and turn on the printer.

Run HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor tool. Follow the prompts to diagnose and fix common printing issues.

Update Printer Firmware

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

Press the information button () to print a test page directly from the printer.

Next, refer these guides to troubleshoot further:

HP printer prints blank pages

Print quality issues

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,