printer shows Incompatible Cartridge issue for black instant ink catridge

[aldi999]

printer shows Incompatible Cartridge issue for black instant ink catridge. The catride is a HP Instant Ink 61/301 and should working. The newest availaible printer firmware is installed.

How can I solve the issue?

[Betty0610]

@aldi999

Welcome to HP Support Community! 

To assist you better, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post. 

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[Betty0610]

Try the steps from here: https://support.hp.com/in-en/document/ish_1721989-1461843-16

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[aldi999]

Hi,

I tried the suggested steps but it didn't solve the problem..After cleaning the printer cartridge contacts and a restart it loocked as if that the issue was solved but few seconds later the printer shows the „incompatible cartridge“ message for the black cartridge again.

Have you any other suggestions to solve the problem?

Thanks for your support in advance 

BR Dirk

[Betty0610]

I recommend you to contact the HP Support Team to ship you out a new black instant  ink cartridge.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!