printer shows busy message not printing

[sunil3989]

printer shows the error 'busy'

[zoey7886]

@sunil3989, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding printer showing "busy"! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your printer displays a 'busy' error message, it typically means that the printer is currently processing another job or that a specific function is occupying the printer's resources. Here are a few steps you can take to resolve this issue:

Check Current Jobs:

• Ensure that there are no pending print jobs in the queue. Clear any stuck print jobs by opening your computer's print queue and canceling them.

Restart the Printer:

• Unplug the printer and then plug it back in. Turn it off and on to reset its internal components.

Check Connections:

• Confirm that all cables are securely connected. If the printer is connected via USB, ensure that the port is functioning properly.

Check for Active Connections:

• Make sure that there are no other devices or applications currently accessing the printer, such as scanning applications or multifunction features.

Printer Settings Verification:

• Open the printer settings through your computer and ensure that it is set to the correct mode (e.g., print mode if you are trying to print).

Firmware Update:

• Sometimes, updating the printer's firmware can resolve issues with busy errors related to system bugs.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,