printer shows no ink

[nlcnlc87]

I installed a new cartridge but my printer still shows no ink, it shows no errors on the screen either. I ran the clean cartridge 3x and it couldn't tell me the print quality issue as there were very little words on the page to read and it was not legible, but there was some ink the first time I ran it. How do I clean the actually cartridge, if that's recommended?

[Echo_Lake]

@nlcnlc87

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, 

Print a Print Quality Diagnostic report from the printer control panel, then evaluate the results.

Make sure to load the input tray with plain, white paper.

On the printer control panel, swipe the display to the left, and then touch Setup.

Touch Tools.

Swipe up on the display, and then touch Print Quality Report.

A Print Quality Diagnostic report prints.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Charming1960]

Unfortunately as I stated there’s little or no ink on paper on the diagnostic report. I  installed the HP print doctor this morning  and it did print out an alignment page and print assessment page very perfectly. But will not copy or print anything from my pc phone or laptop except occasionally some illegible ink lines . Also will not print from the HP desktop icon where settings are controlled. I’m flummoxed. 

[Echo_Lake]

@Charming1960

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

• Are you able to make a copy from the printer?
• What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

Keep me posted!

[nlcnlc87]

No it doesnt copy- it's an HP envy 4520

[Echo_Lake]

@nlcnlc87

Thank you for posting back. 

This seems like a hardware issue with the printer. As we have tried all the troubleshooting steps from our end, think this issue needs some additional technical assistance that can be better provided through one-on-one interaction with our HP Support team. 
 

I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!