printer will not print color documents. Print Quality prints have color but pictures are all black

[MAB531]

I have new HP cartridges and am able to print testing diagnostic pages with color.  but I cant print a picture or letters with color.  I have checked to be sure we do not have Black only set for print color.  I have rebooted printer and PC, cleaned printer heads and still nothing in color.  Any ideas?

[VikramTheGreat]

Hi @MAB531,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for reaching out to HP Support. We're glad to hear that you're using genuine HP ink cartridges and that you're able to successfully print diagnostic pages in color. Since you're unable to print photos or text in color from regular documents, even after performing key troubleshooting steps like cleaning the printheads and rebooting your devices, we'd like to help resolve this as quickly as possible.
 

To better assist you and provide accurate troubleshooting steps, we kindly ask that you share the exact model of your HP printer (e.g., HP ENVY 6455e, HP OfficeJet Pro 9015e, etc.). HP has multiple models with similar features, and the steps can vary depending on your specific device.
 

Once we have your printer model, we’ll guide you through the steps that will help solve the issue.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support