printer will not print

[dr_mar]

my printer does not print my documents. no help from the Virtual service, no customer support. I will not buy or endorse any products from HP ever again. I will make a page for my dislikes of all HP products. 

[A_Gayathri]

Hi @dr_mar ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with the HP ENVY Inspire 7955e. It’s frustrating when a device isn’t working as expected, I am sorry to hear that.

 Let’s try a few steps to see if we can resolve the issue:

Check Connections: Ensure that all cables are properly connected if you’re using a wired connection. For wireless printing, verify that the printer is connected to the correct Wi-Fi network.

Restart Devices: Restart your printer, computer, and router. Sometimes, a simple reboot can resolve connectivity issues.

Check Ink Levels: Make sure that your ink cartridges have enough ink and are installed correctly. Replace any cartridges that might be empty or defective.

Update Drivers: Ensure that you have the latest printer drivers installed on your computer. You can download the latest drivers from HP’s website.

Run Printer Troubleshooter: On Windows, you can run the built-in printer troubleshooter:

• Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters.
• Select Printer and then Run the troubleshooter.

Check Print Queue: Make sure there are no stuck print jobs in the queue:

• Open Devices and Printers.
• Right-click your printer and select See what’s printing.
• Cancel any stuck print jobs and try printing again.

Reset Printer: Perform a factory reset on your printer. Refer to the printer's manual or HP’s support site for instructions on how to do this.

Check for Error Messages: Look at the printer’s display for any error messages or warning lights and refer to the printer's manual for troubleshooting those specific issues.

Refer to this document: HP ENVY Inspire 7955e All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[dr_mar]

I need help. my printer will not print.